N’DA YAO JEAN-CLAUDE. Communication organisationnelle interpersonnelle et performance relationnelle : analyse des interactions gestionnaire-client dans les banques commerciales ivoiriennes. International Journal of Business Intelligence, Management and Economics (IJBIME), [S. l.], v. 5, n. 2, p. 15–26, 2026. DOI: 10.5281/zenodo.21793680. Disponível em: https://ijbime.com/index.php/ijbime/article/view/44. Acesso em: 4 aug. 2026.